FAQs

Ordering

How do I place an order?

Simply browse our products, add your chosen items to the basket, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

Can I change or cancel my order?

If your order hasn’t been dispatched, we may be able to amend or cancel it. Please contact us as soon as possible.

Do you offer gift wrapping?

At this time, we do not offer gift wrapping, but many of our products come beautifully packaged.

Delivery

What delivery options do you offer?

We offer Standard, Express, and International delivery. Full details can be found on our Delivery Information page.

How long will my order take to arrive?

Delivery times vary depending on the option selected at checkout. Standard UK delivery typically takes 2–4 working days.

Do you ship internationally?

Yes, we ship to selected international destinations. Shipping costs and timeframes are calculated at checkout.

Returns & Refunds

What is your returns policy?

You can return unused items in their original condition within 14 days of delivery. Please refer to our Returns Policy page for full details.

How do I return an item?

Contact our customer service team to initiate a return. We will provide instructions and any necessary return labels.

When will I receive my refund?

Refunds are processed within 5–7 working days after we receive your returned item.

Products

Are your products handmade?

Many of our items are handcrafted or finished by hand. Product descriptions will specify when this applies.

Do you offer custom or personalised items?

At present, we do not offer personalised products.

How can I find out more about a product?

Each product page includes detailed descriptions, materials, and care instructions. If you need more information, feel free to contact us.

Payments

What payment methods do you accept?

We accept major debit/credit cards, PayPal, and other secure payment options available at checkout.

Is my payment information secure?

Yes, all payments are processed through secure, encrypted systems.

Account & Support

Do I need an account to place an order?

No, you can checkout as a guest. Creating an account allows you to track orders and save your details for next time.

How do I contact customer support?

You can reach us via email at support@victoriakate.co.uk. We aim to respond within 24 hours Monday–Friday.

If you have a question not listed here, please get in touch — we’re always happy to help.